Introduction
At MARSIMIO we respect your privacy and are committed to
protecting your data. This policy explains what information we collect when you
use our website https://marsimio.shop or our mobile app,
how we use it, who we share it with, and what rights you have.
By using our app or website you agree to this policy. If you do not agree,
please do not use our services.
Information We Collect
Information you provide
- Full name, email address and phone number when you create an account.
- Shipping addresses you save to complete your orders.
- Messages and attachments you send to customer support.
- Product requests and any other data you choose to enter in the app.
Information collected automatically
- Your order and purchase history, including amounts and status.
- A device token used to deliver order updates and promotional alerts.
- Basic technical data such as device model, OS version and usage time,
for operations and security.
What we do not collect: we never store your card details.
Card payments are processed directly by our payment provider; we only receive
a confirmation and a reference number.
How We Use Your Information
| Purpose | Data used |
|---|
| Creating your account and signing you in | Name, email, password |
| Fulfilling and delivering your orders | Address, phone, order details |
| Order and promotional notifications | Device token, email |
| Customer support | Chat content, order history |
| Loyalty and points program | Purchase history and value |
| Account protection and fraud prevention | Login and device data |
We never sell or rent your data for marketing purposes.
Sign in with Apple
When you use Sign in with Apple we receive a unique identifier and your email
address. If you choose to hide your email, Apple provides a private relay
address which we use to send order emails and verification codes without
knowing your real address. We do not use this data for any other purpose.
Sharing Your Information
We share only the minimum necessary data, and only with:
- Shipping carriers: name, address and phone to deliver your order.
- Payment providers: to process payments securely.
- Hosting and push notification providers: to operate the service.
- Authorities: where required by law.
Security and Retention
- All traffic to our site and app is encrypted.
- Passwords are stored hashed and cannot be read by anyone, including our team.
- Access to customer data is limited to staff who need it for their work.
- We keep your data while your account is active. After account deletion your
personal data is erased; order records are retained for accounting and legal
purposes only, without being linked to your identity.
Your Rights
- Access: know what data we hold about you.
- Correction: update your data anytime from your account page.
- Deletion: permanently delete your account and data.
- Objection: opt out of marketing emails and notifications.
Account deletion: you can delete your account yourself at any time
from within the app via
My Account → Delete Account, or on the web at
our account deletion page.
We email you a confirmation code first; deletion is permanent and cannot be undone.
Children's Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect
data from children. If we learn that a child has created an account, we delete it
and its data immediately.
Cookies
Our website uses essential cookies to operate the shopping cart, keep you signed in
and remember your preferences. You may disable them in your browser settings,
though some features may stop working correctly.
Changes to This Policy
We may update this policy from time to time; the last updated date appears at the
top of this page. For material changes we will notify you in the app or by email.
Contact Us
For any privacy question or to exercise your rights above:
We aim to respond to your request within 30 days.